When evaluating your daycare software options, one important factor to consider is technical support. Whether you're installing, configuring or upgrading the software, replacing hardware, or familiarizing yourself with the user interface, you'll almost inevitably require tech support at some point.
While most daycare software companies offer technical support, the cost, method of delivery and duration of coverage can vary. Some may provide technical support by phone, others by e-mail or a web site, and still others by an in-person visit from a technician. Some companies may offer the service free of charge while others may charge a fee. In some cases, the company may offer technical support free during a limited period (e.g. the first year) after which the service is be provided for a fee. These variables may important considerations when investing in a daycare software program.